Train Pain Bonus

October 10th, 2015

Virgin Trains has become the first operator to offer automatic refunds if trains are delayed or cancelled, says the Sunday Times. Refunds start at 25% for a 30-minute cancellation, rising to a full refund if the delay is over two hours. The refunds will go direct to customers’ accounts, but only if they have bought direct from Virgin. It’s estimated that three-quarters of those entitled to refunds don’t currently get them because of the need to fill in forms from operators’ websites. But as many as 50 million journeys a year could qualify for some form of compensation